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All Frequently Asked Questions

    A:Try using the alternate link in the download channel on Discord!

    A:Make sure you spelled your name correctly when inputting it into the website! If you are sure that it was spelled correctly do ::voted in-game to get your reward!

    A:Use the second alternate link in the download channel on Discord

    A:Make sure you did not misspell your name and then talk to the Membership NPC outside the bank. If you still can not claim your donation then PayPal might be holding the funds! Contact a staff member for further assistance.

    A:Nothing, you can not play Lunaris until you find your phone. A staff member CAN NOT reset your 2fa.

    A:Submit an account recovery ticket in the helper center.

    A:Nothing, we offer 2FA for account security. If you did not take advantage of this then there is nothing we can do.

    A:Do ::discord in the game and do @staff in the discord.

    A:Try again later or try on a different computer.

    A:Close the client and delete your cache and then reopen the client.

    A:Delete your Lunaris.jar and download a new one from the website.

    A:Submit an account recover ticket in the help center.