All Frequently Asked Questions
I'm unable to download the server, what can I do?
A:Try using the alternate link in the download channel on Discord!
I've voted but haven't received my voting points, what can I do?
A:Make sure you spelled your name correctly when inputting it into the website! If you are sure that it was spelled correctly do ::voted in-game to get your reward!
I've downloaded the server but unable to open client, what can I do?
A:Use the second alternate link in the download channel on Discord
I've made a donation but haven't received my items, what do I do?
A:Make sure you did not misspell your name and then talk to the Membership NPC outside the bank. If you still can not claim your donation then PayPal might be holding the funds! Contact a staff member for further assistance.
I set a 2fa but cannot find my cell phone, what do I do?
A:Nothing, you can not play Lunaris until you find your phone. A staff member CAN NOT reset your 2fa.
I've forgotten my accounts password/username, what do I do?
A:Submit an account recovery ticket in the helper center.
I think my account may have been hacked/comprimised, what do I do?
A:Nothing, we offer 2FA for account security. If you did not take advantage of this then there is nothing we can do.
I need to contact a staff member about something that is urgent, how do I speak to someone?
A:Do ::discord in the game and do @staff in the discord.
I'm unable to set a 2fa for multiple accounts/2fa barcode won't load for me, what should I do?
A:Try again later or try on a different computer.
Whenever I do a specific action in game my client freezes/disconnects, what should I do?
A:Close the client and delete your cache and then reopen the client.
I'm unable to see a NPC/Item or it is appearing as something it shouldn't appear as, what should i do?
A:Delete your Lunaris.jar and download a new one from the website.
I've forgotten my forum username/password, what should I do?
A:Submit an account recover ticket in the help center.