Q: I'm unable to download the server, what can I do?
A: Try using the alternate link in the download channel on Discord. This can be found here: https://dl.dropbox.com/s/otlgcblglqlhf7f/LunarisLauncher.jar?dl=0
Q: I've voted but haven't received my voting points, what can I do?
A: Make sure you spelt your name correctly when inputting it into the website. If you are sure that it was spelled correctly, use the command ::voted or ::reward 1 in-game to claim your voting rewards.
Q: I've made a donation but haven't received my items, what do I do?
A: Make sure you did not misspell your name and then talk to the Membership Trader located on the bridge north of home. If you still can not claim your donation then PayPal might be holding the funds. If you believe this is the case, please contact a staff member in-game or on Discord for further assistance.
Q: I set a 2fa but cannot find my cell phone, what do I do?
A: Unfortunately there is nothing that can be done in this instance. A staff member CAN NOT reset your 2fa.
Q: I've forgotten my accounts password/username, what do I do?
A: Submit an account recovery ticket in the helper center. A member of staff will acknowledge this ASAP.
Q: I think my account may have been hacked/comprimised, what do I do?
A: Nothing, we offer 2FA and bank pin security. If you did not take advantage of this then there is nothing we can do.
Q: I need to contact a staff member about something that is urgent, how do I speak to someone?
A: Use the command ::players to see whhich staff is currently available. If you receive no response, try to contact a member of staff on Discord.
Q: I'm unable to set a 2fa for multiple accounts/2fa barcode won't load for me, what should I do?
A: Try again later or try on a different computer/device.
Q: Whenever I do a specific action in game my client freezes/disconnects, what should I do?
A: Close the client and delete your cache, proceed to reopen the client and try the action again.
Q: I'm unable to see a NPC/Item or it is appearing as something it shouldn't appear as, what should i do?
A: Delete the File Lunaris.jar and re-download it from the Lunaris website.
Q: I've forgotten my forum username/password, what should I do?
A: Submit an account recovery ticket in the help center. A member of staff will assist you ASAP.